Privacy and Data Protection
Melbet is committed to protecting the personal information of every user who accesses its services in Bangladesh. The purpose of data collection is strictly limited to delivering a secure, functional, and compliant online experience.
What Personal Information Is Collected
- Full name and date of birth
- Contact details, including email address and phone number
- Residential address and nationality
- Government-issued identification documents
- Financial information, including payment method details
- Device and browser data collected through automated means
- Behavioral and usage data generated during platform interaction
Purpose of Data Collection
Personal information is collected to:
- Verify user identity and confirm eligibility to use the services
- Process financial transactions securely
- Comply with regulatory and anti-money laundering obligations
- Deliver account-related communications
- Improve platform performance and service quality
Security Measures
Melbet applies both technical and organisational safeguards to protect user data. These include:
- SSL encryption for all data transmissions
- Restricted internal access to personal information on a need-to-know basis
- Regular security audits and vulnerability assessments
- Secure data storage protocols in compliance with international standards
User Rights
Users in Bangladesh have the right to:
- Access the personal data held about them
- Request corrections to inaccurate or incomplete information
- Request deletion of their data, subject to legal retention obligations
- Withdraw consent for specific types of data processing
All requests related to personal data may be submitted through the official support channels listed on the platform.
Use of Collected Information
All personal information collected by Melbet is used exclusively for defined, lawful, and transparent purposes. No data is processed beyond what is necessary for the stated objectives.
Account Maintenance and Service Delivery
- Creating and managing user accounts
- Verifying user identity as part of Know Your Customer (KYC) procedures
- Processing deposits, withdrawals, and other financial transactions
- Resolving disputes and responding to support requests
Regulatory Compliance
- Fulfilling obligations under applicable anti-money laundering regulations
- Reporting to relevant authorities where legally required
- Maintaining records as mandated by licensing and operational requirements
Platform Optimisation and Analytics
- Analysing user behaviour to improve service functionality
- Monitoring platform performance and identifying technical issues
- Conducting internal research to enhance the overall user experience
Marketing Communications
With the explicit consent of the user, collected information may be used to:
- Send promotional materials, offers, and platform updates
- Personalise content based on user preferences and activity
Users who no longer wish to receive marketing communications may opt out at any time through their account settings or by contacting the support team. Opting out of marketing does not affect the processing of data required for account operation or legal compliance.
Access to Information
Melbet provides users with clear procedures to access, review, and manage their personal information held on the platform.
Accessing Personal Data
Users may request a copy of the personal data held in their account at any time. Such requests should be submitted in writing through the official support channels. Melbet will respond within a reasonable timeframe, as required by applicable data protection standards.
Correcting or Updating Information
If a user identifies inaccuracies in their registered personal details, they may:
- Update certain information directly through their account profile
- Submit a formal correction request to the support team for information that cannot be self-edited
All corrections are subject to identity verification to ensure the security of the account.
Data Deletion Requests
Users may request the removal of their personal data from the platform. Melbet will process such requests in accordance with applicable law. Certain categories of data may be retained for a period specified by regulatory obligations, even after an account is closed.
Consent for Security and Identity Checks
As part of the registration and ongoing account management process, users grant consent for Melbet to conduct identity verification and security checks. This may include the review of submitted documents and the validation of payment credentials.
Payment Data Processing
Financial information is processed through authorised third-party electronic payment service providers. These providers operate under contractual confidentiality obligations and are required to handle payment data in accordance with applicable financial security standards. Melbet does not store full card details directly on its servers.
Protection of Children’s Privacy
Melbet does not offer its services to individuals under the age of 18. Registration on the platform is restricted to adults who meet the minimum age requirement applicable in their jurisdiction.
Age Restriction Policy
- The platform is intended exclusively for adult users aged 18 and above
- Registration requires users to confirm that they meet the minimum age requirement
- Age verification may be requested as part of the KYC process
Limitations on Age Verification
Melbet cannot independently verify the age of all users without the submission of valid identification documents. Users are responsible for providing accurate information during registration. If there is reason to suspect that a registered user is underage, the account will be suspended pending further review.
Requests from Parents or Guardians
If a parent or legal guardian believes that a minor has registered on the platform and that personal data has been collected without appropriate consent, they may:
- Contact the Melbet support team through official channels
- Provide verifiable information identifying the account in question
- Request the closure of the account and the deletion of all associated personal data
Melbet will act on such requests promptly upon verification of the circumstances. No personal information relating to a confirmed minor will be retained beyond what is required by applicable legal obligations.
International Data Transfers
In the course of delivering its services, Melbet may transfer personal data to, and process it in, countries other than Bangladesh. This may occur where the platform operates through international partners, technology providers, or affiliated entities located in different jurisdictions.
Basis for International Transfers
By creating an account and using the platform, users provide explicit consent for their personal data to be transferred internationally as described in this policy. Such transfers are conducted only where necessary for service delivery, regulatory compliance, or contractual fulfilment.
Data Protection Standards for Transfers
Melbet requires all agents, partners, and affiliated entities involved in international data transfers to:
- Maintain strict confidentiality obligations with respect to personal information
- Apply data protection measures consistent with internationally recognised security standards
- Process personal data only for the purposes for which it was transferred
- Comply with applicable data protection laws in their respective jurisdictions
Users who have concerns about international data transfers or wish to obtain further information about the safeguards in place may contact the platform through official support channels.
Legal Disclaimer
The legal disclaimer contained within this Privacy Policy serves to define and, where necessary, modify the scope or application of certain provisions in order to establish a specific legal framework governing the relationship between Melbet and its users.
Applicability
This disclaimer applies in full to any user who accepts this Privacy Policy through one or more of the following actions:
- Signing a formal agreement referencing this policy
- Completing the registration process, which constitutes ratification of all terms herein
- Joining the platform and actively using its services
Effect of Acceptance
Acceptance of this Privacy Policy creates a legally binding agreement between the user and Melbet with respect to the collection, processing, and handling of personal data. Users who do not agree with the terms set out in this document should discontinue use of the platform and may submit a data deletion request through official channels.
Policy Amendments
Melbet reserves the right to update or modify this Privacy Policy at any time. Revised versions will be published on the platform with an updated effective date. Continued use of the services following the publication of a revised policy constitutes acceptance of the updated terms.
Use of Cookies
Cookies are small text files placed on a user’s device when they access a website. Melbet uses cookies to support the functionality, performance, and personalisation of its online platform.
Purposes of Cookie Use
- Statistics and Analytics: Cookies collect aggregate data on how users interact with the platform, including pages visited and time spent on each section. This information is used to improve the overall service.
- Behavioural Analysis: Cookies help identify patterns in user activity, enabling the platform to better understand usage trends and optimise service delivery.
- Personalisation: Cookies allow the platform to remember user preferences, language settings, and account-related configurations, providing a more consistent experience across sessions.
- Site Performance Optimisation: Cookies assist in monitoring and maintaining platform stability, load times, and technical responsiveness.
Cookie Storage Period
Cookies placed by Melbet are stored on the user’s device for a period of one year from the date of placement, unless the user deletes them manually through their browser settings before that period expires.
Managing Cookie Preferences
Users may configure their browser settings to refuse or delete cookies at any time. Disabling certain cookies may affect the functionality of some features on the platform. Instructions for managing cookies are available through the settings menu of most standard web browsers.
Acceptance of Privacy Policy
Requirement for Full Acceptance
Access to and use of the platform’s features, including account registration, deposits, withdrawals, and participation in any games or wagering activities, is conditional upon the user’s acceptance of this policy in its entirety. Partial acceptance or selective application of its terms is not permitted.
Precedence of the Current Version
The version of this Privacy Policy currently published on the platform supersedes all previous versions. Any prior agreements, understandings, or representations relating to the collection and processing of personal data are replaced by the terms of the most recent document.
Users are advised to review this policy periodically to remain informed of any updates. The effective date of the current version is indicated at the top of the published document.
Third-Party Privacy Practices
Melbet may share personal data with third parties in defined circumstances and strictly in accordance with this Privacy Policy and applicable law.
Circumstances for Data Sharing
Personal information may be disclosed to third parties in the following situations:
- To resolve disputes, complaints, or legal proceedings involving the user’s account
- To fulfil contractual obligations arising from the user’s use of the platform
- To comply with legal requirements, regulatory instructions, or court orders
- To facilitate payment processing through authorised financial service providers
Disclosure of Third-Party Recipients
Where third-party recipients are known and consistent partners of the platform, they are identified in the relevant sections of this website. In circumstances where a third party is not listed, Melbet will disclose to the user the purpose of the data transfer and the volume of information shared, prior to or at the time of the transfer, where permitted by law.
User Consent for Data Transfer
By submitting personal information through the platform and accepting this policy, users provide consent for their data to be transferred to third parties as described above. Users who wish to restrict such transfers should contact the support team to discuss available options, noting that certain transfers are required for the delivery of core services and cannot be restricted without affecting account functionality.
Links to Other Websites
No Liability for External Sites
Melbet has no control over the content, privacy policies, or data collection practices of third-party websites. The platform accepts no responsibility or liability for any personal information collected, stored, or processed by external sites that users access through links on the platform.
User Responsibility
Users are advised to:
- Review the privacy policy of any external website before submitting personal information
- Exercise caution when accessing third-party platforms linked from any online service
- Contact the relevant third-party operator directly if they have concerns about how their data is handled on external sites
The Melbet platform may contain links to external websites operated by third parties. These links are provided for reference or convenience and do not constitute an endorsement of the content, services, or data practices of those external resources.
This Privacy Policy applies exclusively to the collection and processing of personal data carried out by Melbet on its own platform.